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    Shipping  |  Tracking  |  Transactions  |  Returns  |  Product Safety  |  Wholesale

    Frequently asked questions on orders, shipping, tracking, returns and product information and product safety.


    Shipping

    Packaging. All orders are packed in a premium Pikku gift box. Inside, items are wrapped in tissue paper and accompanied by attractive product information and care insert(s). A letter-pressed Pikku gift card can be included for an additional charge.

    Where. While we primarily ship within North America, we can offer international shipping as well. Contact info@pikkubaby.com for rates and availability.

    Domestic rates. Shipping rates are determined by our carrier, USPS. Our packages are shipped by weight and range between $3 and $10.28 for delivery in 3-5 business days. Shipping is free on purchases over $100.​

    International rates. Currently, shipping to Canada is estimated at 4-5 business days and ranges between $9-$14 USD based on weight. Shipping to Australia is approximately 7-8 business days and ranges between $13-$21 USD based on weight. Specific shipping options and costs will be calculated at check-out.


    Tracking

    Tracking. You will receive a tracking number when your order ships. If for any reason you need information on your order, please email us any time at info@pikkubaby.com.


    Transactions

    Transactions. Purchases are charged immediately. Payment is accepted in the form of most major credit cards and PayPal.


    Returns

    Returns. Contact us at info@pikkubaby.com and we will arrange your return. To receive a full refund, the items must be unused and in new condition within thirty days of purchase. Customers are responsible for all return shipping costs unless the items received are damaged or the customer received the wrong purchase item.


    Product Safety

    Safe sleep/swaddling guidelines. Click here for American Academy of Pediatrics guidelines for safe sleep and swaddling. All bibs should from the infant be removed during naps or sleeps.

    Product testing and certification. All of our products are tested and certified according to the Consumer Product Safety Commission (CPSC) and are free of optical whiteners. Please refer to product information under "Info" for guidance on the correct use and care of our products. If you have any concerns, please contact us at info@pikkubaby.com.


    Wholesale

    For all wholesale inquiries and line sheet requests email accounts@pikkubaby.com.